Product FAQs

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Product FAQ

Customer Service and Products

All products have pore sizes of 0.02 micron.

All products utilize advanced hollow-fibre technologies.

Depending on the input water quality and the frequency of maintenance, the water filters can last 1 to 2 years.

Yes. All products have available replaceable filter cartridge that can be purchased from Wateroam.

​Yes. You may purchase individual spare parts from Wateroam.

​As water quality vary at different places, initial assessment of the water quality is helpful in determining suitability. You can contact us and our friendly team will advise you on your water project at no additional charge.

With the advancement of technologies, seawater can be treated through Reverse Osmosis (RO) membrane or desalination. Both of which require a huge amount of energy. Wateroam’s filtration systems are built to be operated with hand pump, and specialise in removing bacteria and viruses; excluding the sea water treatment.

As compared to CF, UF hollow-fibre can achieve a smaller and more uniform pore size. UF hollow-fibre is more lightweight, has a higher active surface area and thinner filtration layer. This enables the UF hollow-fibre to achieve a higher flow rate at lower pressure. To maximise durability, UF hollow-fibre needs to be kept moist even when not in use, whereas the CF does not have to be.
​​*UF has a smaller pore size range of 0.02 to 0.1 micron, while CF has a bigger pore size of 0.5 micron. This means that CF is incapable of filtering out viruses, which is the cause of diarrhoea. One of the most common issues of contaminated water consumption is daily diarrhoea, and we want to eliminate the cause through UF.

Many water filters are too complex, bulky, require long set-up time, and often require an energy source to generate sufficient water head to push water through the membrane. In rural conditions, we do not have the luxury of providing extensive training to villagers to ensure proper usage, vehicles to transport bulky systems, or a constant flow of electricity. 

 

​The ROAMfilter™ Plus is simple, portable, durable and does not require electricity. It is designed specifically to the needs of rural and disaster-hit conditions. Using the hand pump operation, it can produce up to 200L of water in an hour. It is easy to use, and can be carried around in your backpack – making it ideal for rural areas with little infrastructure.

Wateroam’s products specialises in filtering bacteria, viruses and cysts within the pore size range of 0.02 microns. It is not designed to remove taste, chemicals and heavy metals. However, we are fully aware about these issues in certain locations and we are currently exploring ways to address them.​​ Further product development will be done to enhance the technology’s filtering capabilities.

We’ve worked together with various humanitarian organisations, relief agencies, corporates, schools and religious institutions to bring clean water to over 350,000 people in 43 countries. 

​Yes! Our ROAMfilter Plus has been tested in certified laboratories in Singapore, Cambodia and Malaysia. You can scroll down to review the results of these lab tests.

Each ROAMfilter™ Plus Set includes:
1 x Box Packaging [75cm X 18cm X 18cm]
1 x ROAMfilter Plus [BSP ½’’ Female or 19mm]
1 x Reinforced PVC Hose (Long) [15mm ID to 19mm OD]
1 x Reinforced PVC Hose (Short) [15mm ID to 19mm OD]
3 x Pre-filter sponges
1 x ROAMfilter Plus User Instruction Kit 
1 x Accessory Pack 
1 x Hose connector [BSP ½’’ Male or 19mm]
1 x Hose connector [BSP ½’’ Female or 19mm]
1 x Permeate tap [BSP ½’’ Male or 19mm]
1 x Drain valve [BSP ½’’ Male or 19mm]
1 x Hose Strainer [BSP ½’’ Male or 19mm]

​Each ROAMfilter™ Ultra set includes:
1 x Filter Carton Box Packaging [145cm X 33cm X 28cm]
1 x PVDF  membrane cartridge
1 x Set of 3 Hoses [30mm ID to 32mm OD retrofit with C100 1’’ Camlock Female Coupling] 
1 x 750W submersible pump
1 x 400W submersible pump
1 x Set of Pipings & Manual Valves [retrofit with C100 1’’ Camlock Male Coupling]
1 x Flow meter
1 x Pressure gauge
1 x Accessory Carton Box Packaging [58.5cm X 48.0cm x 36.5cm]

Please review our ROAMfilter Plus Video Tutorials page here for step-by-step instructions for set up, operation and maintenance.​

Please review our ROAMfilter Ultra Video Tutorials page here for step-by-step instructions for set up, operation and maintenance.

​Please review our ROAMfilter Plus or ROAMfilter Ultra Video Tutorials page here for step-by-step instructions for filter maintenance.

 We offer the following:

  •  Basic Water Test Kits that test for 10 factors
  • Advanced Water Test Kits that test for 13 factors 
  • Coliform Water Test Kits that test for total coliforms

Please scroll below or visit here for more details.

Water Testing Kits

Affordable, reliable water test kits that are simple and portable.
Our test kits can be used to conduct rapid water quality testing and identify safe drinking water according to WHO standards.

The Basic Water Test kit tests for 10 factors.
Contents include:

2 Test strips for: 
1. Nitrate
2. Nitrite
3. pH
4. Hardness
5. Total Alkalinity
6. Free Chlorine
7. Total Chlorine
8. Iron
9. Copper

 

2 Coliform Test Tubes for:
10. E. Coli

Benefits

Observable colour indication

Easy to use test strips

Instant results

Quick reference color chart

Step-by-step instruction

Easy detection of coliform

Laboratory tested

Setsco Services Laboratory Virus Removal Report for ROAMfilter™ Plus

Click to view full report

Setsco Services Laboratory Bacterial Removal Report 1 for ROAMfilter™ Plus

Click to view full report

Setsco Services Laboratory Bacterial Removal Report 2 for ROAMfilter™ Plus

Click to view full report

Laporan Pengujian Air Minum - Water Test Report for ROAMfilter Plus_Bantar Gebang, Indonesia

Click to view full report

Chemsain Konsultant Labotary Report for ROAMfilter Plus, Kota Kinabalu

Click to view full report

Water for Cambodia Laboratory Report for ROAMfilter Plus, Cambodia

Click to view full report

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If you have product or after-sales enquiries, give us a call and speak to our support team.
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Arrange a call to discuss bulk purchases, emergency deployment, and government projects.

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